m4r files first if you don't have original copies of them on your computer. m4r files in this folder should clear all custom tones from the list on the device, and you can then add back what you want using iTunes. Any custom tones on your device show up there with random 4 letter file names and a. In iFunBox try My Device > Toolbox > User File System (Win) or Raw File System (Mac) then iTunes_Control > Ringtones to locate the relevant folder. In such cases you could try iFunBox * or a similar third party utility to make changes in the raw file system of the device. Some users have found that custom tones that are on their device don't show in iTunes so cannot be removed using the method above. It should be possible to switch a synced device to manual management and back to syncing with selected content without existing content being removed or replaced, despite the warnings iTunes may give, as long as you are using the library previously used to sync content to the device.
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